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Rebooking Vouchers


The following Terms and Conditions shall apply to the vouchers issued to you by Macdonald Hotels in respect of your reserved stay at one of Macdonald Hotels properties which is not proceeding as booked (the “Gift Voucher”).

Solely for the purpose of issuing your vouchers, Macdonald Hotels partners with SK Chase Limited, who will issue your voucher to you.

To redeem your Gift Voucher, please email or call 0344 879 9000 between Mon-Fri, 9am-6pm

In the circumstances, this voucher is offered to you because your stay is unable to proceed as booked. The purpose of this voucher is to extend your entitlement to book within twelve months from the date of issue of the Gift Voucher, subject to availability.

The value of your Gift Voucher will be the value of your originally booked stay, taking into consideration any deposits or prepayments made by you in advance. For the avoidance of doubt, the Gift Voucher will not be worth the value of the stay in addition to the deposits or prepayments made by you in advance.

The Gift Voucher must be redeemed at the property that your original booking had been scheduled for. Should there be an increase in rate at the property at the time of rebooking, you must pay the difference at the time of booking. Macdonald Hotels does not accept liability for any variation in rates and prices.

Should the Gift Voucher contain an element of additional value, this must be redeemed as part of the whole Gift Voucher redemption and cannot be redeemed separately.

The entire Gift Voucher value must be redeemed in one single use. Any unused portion of the Gift Voucher will otherwise be forfeited.

The Gift Voucher shall be issued to you by way of email. It is your responsibility to ensure that the email address that you provide is accurate. If we receive a mail delivery error, we will endeavour to contact you via the telephone number provided to address this issue as soon as practicably possible.

For the avoidance of doubt, Macdonald Hotels does not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Macdonald Hotels' negligence or wilful default, or that of Macdonald Hotels' employees, agents or subcontractor or (b) fraud or fraudulent misrepresentation.

In the event that Macdonald Hotels breaches this contract with you, it shall only be liable to you to the extent of the value of the Gift Voucher. Macdonald Hotels shall not be liable to you for any compensation or loss incurred by you arising from or in connection with the beach of Macdonald Hotels.

By accessing and using the Website, or any of the information on it, you acknowledge that, while reasonable endeavours have been used to ensure that all information contained on the Website is correct, accurate and up to date, neither SK Chase nor Macdonald Hotels make any warranties, representations or undertakings that the material on the Website will be free from infections, viruses, worms, trojan horses and/or other codes that have contaminating or destructive properties. (It is your responsibility to take protective steps such as virus checking).

Your booking shall also be governed by the Terms and Conditions set out on Macdonald Hotels website. In the event that there should be any conflict between these terms and those on Macdonald Hotels website, these terms shall prevail.

These Consumer Terms and Conditions are governed by the laws of Scotland. You agree to submit to the exclusive jurisdiction of the Scottish courts in all matters relating to these Terms and Conditions. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid you agree that the other provisions of these Terms and Conditions will remain in full force and effect in so far as possible.


* If you have a rebooking voucher for Macdonald Resorts please see refer to the terms and conditions on the resorts website here.

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